The following conditions apply to the guarantee:

Should an imperfection, which is due to faulty materials or workmanship, become apparent in your mattress, we will endeavour to repair or replace it free of charge at our discretion.

The guarantee only applies to mattresses, purchased from an authorised retailer and which remain in the country of purchase.

Only the original purchaser may claim under the guarantee. This guarantee is not transferable except if the claimant is able to prove that the guarantee was transferred to them and they have the original purchase paperwork.

Any claim should be made by the original purchaser in writing to the supplying retailer, along with proof of purchase (original invoice or sales receipt). The retailer will establish the nature of the alleged complaint and recommend an appropriate course of action. If the supplying retailer is no longer in business, please contact Harrison Spinks Customer Service team.

This guarantee is not extended to goods which have been damaged through unreasonable or improper use; are accidentally damaged (including unauthorised repairs or alterations); are in a soiled or unsanitary condition or are wilfully damaged. Where mattresses are used on divans other than those supplied by us, they must be of an appropriate quality of construction. In the case of slatted bases, the gap between the slats should be no more than 7.5 cms.

The guarantee is not extended to cover normal wear and tear.

Failure to follow the care instructions will invalidate the guarantee.

Please do not remove the labels attached to your mattress, as they identify your mattress as and help to establish your rights under this guarantee.

If the product in question has been discontinued and cannot be repaired, we reserve the right to supply an equivalent alternative.

IN EACH CASE - THE GUARANTEE COVERS (Coverage):

- Spring unit failure

- Tuft tape breakage

- Poor workmanship in terms of stitching / marks underneath the packaging

- Zip breakage

- Excessive organic odour once the settlement period has been adhered to

- Sizing, if not within tolerance levels of +/- 2cm once the settlement period has been adhered to

IN EACH CASE - THE GUARANTEE DOES NOT COVER (Exclusions):

- Damage caused by abuse / subjecting the product to excessive wear and tear and allowing the mattress

to become soiled or insanitary

- Using the mattress with a divan/bedframe not within specification

- Environmental issues i.e. mould / moths

- Vacuuming mattress fabric

- Rolling or folding the mattress

- Sitting on the edge of the bed for prolonged periods of time

- If animals have been allowed to sleep or walk on the product

- Unsanitary pillows, mattress protectors or toppers /using a waterproof mattress protector (nonbreathable)

- Accidental damage - you may find that this type of damage is covered by your household contents

insurance policy

- Not adhering to the care guide instructions

- Deliberate damage or neglect of the product

- Servicing or cleaning of the product